If you believe, as I do, that your employees truly are your most valuable asset, you will do whatever you can to help them do their jobs as well as possible. – Harvey Mackay
Expect to make some mistakes when you try new and different approaches. Sometimes colossal failures lead to spectacular successes. – Harvey Mackay
Employee loyalty begins with employer loyalty. Your employees should know that if they do the job they were hired to do with a reasonable amount of competence and efficiency, you will support them. – Harvey Mackay
Just because an employee does things differently doesn’t mean he or she won’t do the job right or as well. If you establish expectations of the goal and the standards to follow, then methodology shouldn’t be an issue. – Harvey Mackay
As you schedule individual tasks, give yourself a cushion. Mark the due date a few days ahead of the actual deadline so you have time to deal with changes or last-minute emergencies. – Harvey Mackay
Humility is becoming a lost art, but it’s not difficult to practice. It means that you realize that others have been involved in your success. – Harvey Mackay
I’ve known entrepreneurs who were not great salespeople, or didn’t know how to code, or were not particularly charismatic leaders. But I don’t know of any entrepreneurs who have achieved any level of success without persistence and determination. – Harvey Mackay
Good intentions aren’t enough. People have good intentions when they set a goal to do something, but then they miss a deadline or other milestone. – Harvey Mackay
You don’t need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve. – Harvey Mackay
Deadlines aren’t bad. They help you organize your time. They help you set priorities. They make you get going when you might not feel like it. – Harvey Mackay
When you have a dream that you can’t let go of, trust your instincts and pursue it. But remember: Real dreams take work, They take patience, and sometimes they require you to dig down very deep. Be sure you’re willing to do that. – Harvey Mackay
Your workforce is your most valuable asset. The knowledge and skills they have represent the fuel that drives the engine of business – and you can leverage that knowledge. – Harvey Mackay
You can win more friends with your ears than with your mouth. People who feel like they’re being listened to feel accepted and appreciated. They feel like they’re being taken seriously and what they say really matters. – Harvey Mackay
Pay attention to those employees who respectfully ask why. They are demonstrating an interest in their jobs and exhibiting a curiosity that could eventually translate into leadership ability. – Harvey Mackay
Positive thinking is more than just a tagline. It changes the way we behave. And I firmly believe that when I am positive, it not only makes me better, but it also makes those around me better. – Harvey Mackay
No one ever wants to see his or her name linked to anything bad. Conscience is like a baby. It has to go to sleep before you can. – Harvey Mackay
A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers. – Harvey Mackay
None of us got to where we are alone. Whether the assistance we received was obvious or subtle, acknowledging someone’s help is a big part of understanding the importance of saying thank you. – Harvey Mackay
Too often, sales reps simply regurgitate their presentations and expect to land the sale. It doesn’t work. – Harvey Mackay
Talent is God-given; be humble. Fame is man-given; be thankful. Conceit is self-given; be careful. – Harvey Mackay
To me, job titles don’t matter. Everyone is in sales. It’s the only way we stay in business. – Harvey Mackay
It’s nice to be important, but more important to be nice. You don’t know who your top customers will be five years from now or where you will be in 10 years. You may have a fancy title, but you will always need help from the people around you. – Harvey Mackay
Fatigue makes fools of us all. It robs you of your skills and your judgment, and it blinds you to creative solutions. It’s the best-conditioned athlete, not the most talented, who generally wins when the going gets tough. – Harvey Mackay
Pessimism doesn’t grow your business or even maintain the status quo. The pessimists on your staff make the job harder for everyone around them. They make difficulties out of opportunities. – Harvey Mackay
When an employee asks why the company does things a certain way, and you can explain the logical reason, then the employee knows what she’s doing is valid. – Harvey Mackay
Most fears of rejection rest on the desire for approval from other people. Don’t base your self-esteem on their opinions. – Harvey Mackay
I believe that visualization is one of the most powerful means of achieving personal goals. – Harvey Mackay
Delegating doesn’t mean passing off work you don’t enjoy, but letting your employees stretch their skills and judgment. – Harvey Mackay
