Control your expenses better than your competition. This is where you can always find the competitive advantage. – Sam Walton
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community. – Sam Walton
The way management treats associates is exactly how the associates will treat the customers. – Sam Walton
Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations. – Sam Walton
You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you’re too inefficient. – Sam Walton
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it’s amazing what they can accomplish. – Sam Walton
If everybody is doing it one way, there’s a good chance you can find your niche by going exactly in the opposite direction. – Sam Walton
I have always been driven to buck the system, to innovate, to take things beyond where they’ve been. – Sam Walton
All that hullabaloo about somebody’s net worth is just stupid, and it’s made my life a lot more complex and difficult. – Sam Walton
I learned this early on in the variety business: You’ve got to give folks responsibility, you’ve got to trust them, and then you’ve got to check on them. – Sam Walton
The key to success is to get out into the store and listen to what the associates have to say. – Sam Walton
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They’re absolutely free and worth a fortune. – Sam Walton
Maybe I was born to be a merchant, maybe it was fate. I don’t know about that. But I know this for sure: I loved retail from the very beginning. – Sam Walton
We let folks know we’re interested in them and that they’re vital to us. cause they are. – Sam Walton
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. – Sam Walton
If you love your work, you’ll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you – like a fever. – Sam Walton
Exceed your customer’s expectations. If you do, they’ll come back over and over. Give them what they want – and a little more. – Sam Walton
