When you go to a site, you usually run into usability problems pretty quickly. They’re not hidden. They’re not complicated. They’re not baffling. They were in the design or crept into the design. – Steve Krug
The general reactions were that the video was either not going to load, or be painfully slow to load, or would require a plug-in users didn’t have. YouTube changed that, because it just works. – Steve Krug
I don’t think there are as many usability issues as there are tactical or strategic decisions related to whether incorporating social networking into your site is going to help or hurt. – Steve Krug
If you’re going to implement video, do it as well as YouTube does it or don’t do it at all. – Steve Krug
